Below are some commonly asked questions and answers you may find helpful.

FAQS

  • My current fees are:

    • Consultation (15 minutes) Free of charge

    • Individual session (50 minutes) $130.00

    • Extended individual session (90 minutes) $200.00

    • Couples session (75 minutes) $200.00

    We accept e-transfer and all major credit cards for payment.

    • Please note: if paying via e-transfer, payment must be sent prior to the start of your session in order to begin.

  • Many extended health care plans cover all or part of counseling sessions with a Registered Counsellor.

    Please check with your insurance provider and review your plan for specific coverage amounts.

    Please note, we do not offer direct billing to insurance. However, a detailed official receipt will be provided after each session/payment for you to submit to your insurance provider for reimbursement.

    • A standard individual therapy session is 50 minutes long.

    • We offer extended individual therapy sessions that are 90 minutes long.

    • Standard sessions for couples are 75 minutes long, slightly longer than our individual sessions to ensure both partners have sufficient time to explore and share.

  • Please note we require a valid credit card on file to schedule your appointment.

    • We have a strict 48 hour cancellation policy.

    • Please note if you cancel your appointment with less than 48 hours notice or no show to your appointment, the full session fee will be charged to your card on file.

    • If you no show to a consultation, your card on file will be charged $50.00 as this spot was reserved for you.

    All appointments are made via the Jane App online portal and a valid credit card is required to book. If you do not have a valid credit card, please contact us via email to book. We would require a non-refundable, pre-payment of your session via e-transfer in order to confirm your appointment.

  • We understand that sometimes unexpected things happen that cause us to run late to our appointments.

    If you are running late:

    • Please contact us to let us know that you are running late. If we haven’t heard from you after 10 minutes past the start of your scheduled appointment, we will automatically cancel it and charge the card on file.

    • All appointments will still finish on scheduled time. This means if you are booked for a 50 minute session and arrive 10 minutes late, you will receive 40 minutes of therapy. Please understand that the full session fee that you scheduled will be charged. There is no discounted time for being late.

  • The frequency of sessions depends on your needs and goals. Many clients start with weekly sessions and adjust to biweekly or monthly as they progress. We’ll discuss a schedule that works best for you and allows for meaningful progress while fitting into your life and budget.

    There’s no set timeline for therapy—it’s unique to each person and depends on factors like the issues you’re facing and the goals you set. Some people see positive changes within a few sessions, while others find that longer-term support helps them maintain and deepen those changes. We’ll regularly review your progress to ensure the process is beneficial for you.

    Please note my goal is to provide you with the tools and confidence to succeed on your own long term.

  • In the first session, we’ll get to know each other and talk about your reasons for seeking counseling. I’ll ask some questions to understand your background, your goals, and any concerns you’d like to address. It’s a safe space to share at your own pace, and there’s no pressure to dive too deeply if you’re not ready. After that, we can collaborate to set some goals on what you’ll hope to get out of the therapeutic process, and then set a plan to work towards those goals together.

  • You are in complete control of what you share and when you share it. Building trust takes time, and I’ll never pressure you to discuss anything you’re not ready to. Therapy is most effective when you feel safe, so I’m here to support you at your own pace.

  • Sex & Intimacy

    • Improving communication about desires and boundaries with a partner

    • Navigating issues of trust and vulnerability in intimate relationships

    • Addressing sexual performance anxiety or low libido

    • Rebuilding intimacy and connection after life changes, such as having children or other major transitions

    • Working through past traumas that impact sexual health and comfort in intimacy

    • Exploring body image, self-esteem, and their influence on sexuality

    • Understanding and navigating differences in sexual preferences or needs within relationships

    • Processing guilt or shame around sexuality and establishing healthier perspectives

    Attachment Styles

    • Identifying attachment patterns and how they affect relationships

    • Learning tools for managing anxious, avoidant, or disorganized attachment styles

    • Enhancing emotional connection and security with a partner

    • Building trust and reducing fear of abandonment in close relationships

    • Working through dependency issues or tendencies toward emotional avoidance

    • Developing healthy boundaries and improving emotional regulation

    • Improving relationship satisfaction by aligning expectations and needs with attachment tendencies

    • Cultivating a secure attachment mindset, regardless of past experiences

    Intergenerational Trauma & Patterns

    • Recognizing and breaking patterns of behavior passed down through generations

    • Understanding the impact of family trauma on current mental health and relationships

    • Processing inherited family beliefs, values, and coping mechanisms

    • Building resilience to prevent passing on harmful patterns to future generations

    • Working through feelings of guilt or loyalty that stem from family expectations

    • Establishing a sense of identity separate from family-of-origin issues

    • Learning to set boundaries with family members while maintaining relationships

    • Developing new coping skills to handle stressors in healthier ways

    And a variety of other things such as:

    • Anxiety

    • Self-esteem / insecurity

    • Life change & transitions

    • Burnout

    • People pleasing & setting boundaries

    • Mindfulness

    • Feeling stuck

    • Expansion and growth

  • Confidentiality is essential to therapy, and your privacy is protected. I will not share any information without your permission, except in specific situations required by law (such as if you’re in immediate danger or if there’s concern for the safety of others). We’ll go over these limits in detail during our first session to ensure you are you fully informed.

  • A therapist provides a space that’s fully focused on you, without personal bias or judgment. Unlike friends or family, who may have opinions or emotional investments in your choices, a therapist’s role is to remain neutral, helping you explore issues without outside influences.

    Therapists use specific techniques, such as Cognitive Behavioral Therapy (CBT), attachment theory, mindfulness, and more, which are tailored to your unique needs. These approaches go beyond advice (like with a friend), helping you make meaningful changes in your mindset, habits, and relationships.

    Certain topics, such as past trauma, mental health challenges, or relationship struggles, can be difficult to discuss with people close to you. Therapists are trained to navigate these sensitive subjects compassionately, helping you process painful emotions in a safe, supportive environment.

Questions before getting started? Connect with Nicole.